Option 1: In the app (fastest)
- Open Impact and sign in.
- On the Home screen, tap your initial in the top corner to open your profile.
- Scroll to Account and tap Delete account.
- Confirm. Your account and data are deleted right away and you are signed out.
Option 2: By email (no app needed)
If you no longer have the app or cannot sign in, email us from the address you use to sign in (your Google or Apple account email), with the subject “Delete my account”:
We check that the request comes from the account owner, delete the account within 30 days, and reply by email once it is done.
What gets deleted
Everything tied to your account is permanently erased from our servers:
· your sign-in account, name and email;
· your profile and onboarding answers;
· assessment answers, results and AI write-ups;
· habits, goals, reflections and progress;
· conversations with the coach and what it remembers about you;
· Practice Tracker entries and coaching program membership;
· meeting transcripts and notes;
· reports you sent about coach replies, and app usage records.
What may be kept
Nothing that identifies you stays in your account. We may keep minimal server logs (for example, records needed to detect abuse or meet legal obligations) only for as long as those purposes require.
Meeting audio is kept only on your phone, for up to 7 days after it is transcribed. Deleting the app from your phone removes it along with any other data saved on the device.
If you took part in a live course room on our website, your name and answers there stay with that course so the session record is complete. Email us and we will remove those too.
Questions
See our Privacy Policy, or email azhanmohamed43@gmail.com.